COVID 19 – 8 Point Plan – 22nd JUNE 2020
Dear Guests, welcome to Lane Rigg.
In order to comply with the Government’s COVID -19 Guidance, we have developed a Covid-19 Guidance 8 Point Plan as outlined below. A copy of the plan is also provided in our welcome packs.
Note this may be subject to change, in accordance with future Government Directives.
We hope this information will be informative, offers reassurance and enables you to have a relaxing stay at Lane Rigg.
1. General Protective Measures
1.1 Any guests who believe they have symptoms of the COVID-19 virus prior to arrival at Lane Rigg, should contact us with a view to cancelling or amending their reservation and follow the UK Government COVID-19 Guidance.
1.2 If a guest develops signs of the Covid-19 virus whilst at Lane Rigg, they must inform us immediately, self-isolate in their room in order to minimise any risk of transmission and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing. If a guest shows acute symptoms, has breathing difficulties or their life is at potential risk, they must seek medical help immediately.
1.3 Any guests who believe they have developed symptoms of the COVID-19 Virus following their arrival at Lane Rigg, should inform us immediately.
1.4 Further to 1.3 above, we will immediately advise remaining/future guests and follow UK Government COVID-19 Guidance.
2. Lane Rigg Check-in/ Checkout
2.1 Our normal check –in time is 4-6pm, with later arrival times by agreement only. Early check in times are not possible.
2.2 On arrival, a notice will be displayed at front door of the property, requesting that guest ring the bell/phone 07437 583757, and to wait outside the front door
2.3 We will meet guests at the front door and request they sanitise their hands on entering the property
2.4 New arrivals will be advised to queue outside, following socially distancing guidelines or wait in their cars
2.5 It is important that Social Distancing is maintained so please do not congregate in the lobby area.
2.6 To ensure Check Out is timely and observes social distancing, Invoices will be available and payments using card payment machine will be taken at check-in.
3. Social Distancing
3.1 Shared access spaces such as the staircases are narrow and we ask guests to check that thoroughfares are clear, to avoid contact as much as is reasonably practicable.
3.2 There are “refuges” at each half landing and we ask that guests use these where necessary, to maintain social distancing guidelines.
3.3 These areas will be signed and marked on the floor with tape
4. Food Service/Breakfast
4.1 To maintain social distancing rules, we have modified our dining (breakfast) room and breakfast times, to limit the dining room maximum occupancy at any given time.
4.2 We will be as flexible and as fair as possible, but may have to split breakfast sittings, to limit occupancy at any given time. A white board is provided for guests to choose a preferred time slot, but please note times are on a first come, first serve basis.
4.3 We request that guests attend the dining room at their chosen time, where a staff member will show you to your allocated table.
4.4 A Hand Sanitiser station is provided next to the dining room door.
5. Hand / General Hygiene at Lane Rigg
5.1 We provide anti-bacterial hand sanitisers in the ground floor lobby, outside the dining room, one the first and second floor landing areas and would encourage guests to use these as often as necessary, in particular, when entering the building.
5.2 Common areas and surfaces such as door handles and stair rails will be sanitised on a regular basis using appropriate disinfection/anti-bacterial cleaning products.
6. Room Cleaning
6.1 We continue to maintain our high standards of hygiene in bedrooms and en-suite facilities using appropriate anti-bacterial cleaning products
6.2 All bedding is professionally laundered to a high commercial standard
6.3 All towels are laundered in house with anti-bacterial additives to ensure high hygiene standards.
6.4 All Shower gels, shampoo and anti-bacterial hand wash bottles are replaced for each new guest arrival.
6.5 Soft furnishings such as cushions and throws will be minimised and shall be replaced prior to each new arrival.
6.6 Following departure all rooms will be thoroughly ventilated and sanitised using appropriate sanitising products
6.7 Following departure all hospitality trays are sanitised and all contents are replaced7
7. Room Service
7.1 Room service is now limited to refreshing of hospitality trays and bin emptying (to minimise risk to staff). We provide notices (to hang on door handles) if this is required.
7.2 We provide two waste bins per room, one for general waste and one recycle bin specifically for plastic, cans, paper and glass.
7.3 We provide a plastic bag for towels and request that all used towels are placed in the bag and left in the shower at the end of your stay. If you require towel changes mid stay (usually only where more than three days), please follow the same procedure.
8. Personal Protective Equipment (PPE)
8.1 We do not provide PPE for guests but would encourage guests to wear whatever PPE they feel happy with.
Masks are available to purchase if required costing £1.00 each.
8.2 Staff will wear PPE at times, and we hope this is not detrimental to the service we offer.
8.3 COVID 19 specific health and safety signage will be visible throughout the property, to assist guests and staff.
We hope the above information is useful, the measures in place are easy to follow/ not too intrusive and do not detract from your experience at Lane Rigg.
We would welcome any feedback or ideas that you may have with regards to this policy.
Kind Regards Paul & Yvette